Questions and answers

Travelling
How can you get to our dental clinic?

Our dental clinic is situated in the centre of Mosonmagyaróvár, in West Hungary. The town stretches fifteen minutes away from both Nickelsdorf border station in Austria and Rajka border station in Slovakia; therefore you can easily access the clinic. Mosonmagyaróvár is located directly on highway M1, near Budapest-Hegyeshalom railway line. It can be found 80 km away from Vienna, and 40 km away from Bratislava. Due to these favourable geological circumstances and good road conditions, our dental clinic can be easily and quickly accessed. No matter if you are travelling by car, train, coach or plane, you will find our clinic easily. What is more, 5dent Taxi will take you directly to the dental clinic or the hotel.

What is the simplest way to use 5dent Taxi services?

All our patients can use the services of 5dent Taxi when they are travelling to our dental clinic from Vienna, Bratislava, Hegyeshalom or the railway station in Mosonmagyaróvár. Please make an appointment with our contact managers to take advantage of 5dent Taxi services. Upon request our colleagues will book a seat for you in a 5dent Taxi.

How much does transportation in a 5dent Taxi cost?

The services of 5dent Taxi are free of charge when you need transfer from Vienna, Bratislava, Hegyeshalom or the railway station in Mosonmagyaróvár.

If you live within 600 km of Mosonmagyaróvár, and you are coming to have a dental treatment as part of a group, you can also use 5dent Taxi services free of charge. The pre-condition of this is that your location should be directly accessible from a highway. For further details contact our contact managers.

How can you find our colleague at the railway station or the airport?

Our colleague will be waiting for you at the right platform with a sign in hand that has "5dent Dental Clinic" on it. At the airport our colleague will meet you at the arrival hall with the "5dent Dental Clinic" sign in hand. After you have arrived, 5dent Taxi will take you directly to the dental clinic or the hotel.

What to do if you cannot find 5dent Taxi at the pre-arranged spot and time?

Our drivers arrive at the given spot at least 20 minutes before the pre-arranged time, just to be on the safe side. If you happen to miss each other for some unexpected reason, please call +3696.....

What to do if you are late for the pre-arranged 5dent Taxi appointment?

In case you are late for the pre-arranged appointment, please call our colleague at +36.... and inform them about your delay. If you fail to do so, our colleague will leave for the dental clinic after having waited for 15 minutes.

What to do if your plane is late?

If it is obvious that the plane will be late even before take-off, please inform us if possible. By doing so, you will make our job easier. You do not need to worry if you are not able to do this because in case you have given us your flight number, our colleague will have up-to-date information on the flight.

What to do if you get lost in Mosonmagyaróvár?

Should you get lost, stop at a well-identifiable spot (e.g. in front of a shop or a petrol station) and call our landline number: +36 ..... Our colleague will help you over the phone. If necessary, we will send a 5dent Taxi to lead you to the dental clinic. It is important for you to know that our toll free number cannot be called from mobile phones in Hungary.

Where can you park your car during your dental treatment?

During your dental treatment you can use our guarded parking lot free of charge. It can be found in the yard behind the building of the clinic. The gate is closed; our colleague will open it for you when you arrive.

Are the dental clinic and the hotel wheelchair-accessible?

Yes, both are wheelchair-accessible. We did not forget about patients with strollers or wheelchairs: we have an elevator to help them access dental treatment rooms, dental surgery rooms and the hotel rooms. Apart from being wheelchair-accessible, our dental clinic provides free parking in its guarded parking lot for the duration of dental treatments.

What to consider before travelling to Hungary?

- Travel documents: you can enter Hungary with a valid passport but our patients from other EU member states can cross the border with a valid ID, too.

- Bank card, cash: in case you would like to use your bank card in Hungary, it is advisable to check the expiry date of your bank card and the available credit limit you have. You can only withdraw Hungarian Forints from an ATM in Hungary. In case you want to withdraw Euros using your bank card, the nearest place you can do this is in Austria or Slovakia. In Hungary the official currency is the Hungarian Forint but our dental clinic, and most shops, hotels and catering units accept Euros, too. At our dental clinic we accept payment in Euros, UK Pounds, Swiss Francs as well as US Dollars besides Hungarian Forints.

- Medical results: if you have seen a dentist lately, and you have recent medical results and x-ray images, we kindly request you to bring them with you to your first dental session. In case you suffer from a chronic illness, bring your most recent medical results and blood count. Naturally, our dentist will ask you about the medicaments that you take.

- Health insurance: please bring your health insurance card with you. We may also need the name and registration number of your insurance company and your patient registration number so that we can prepare a quote and make out an invoice for you.

- Travelling: if you are travelling in your own car, please make sure the documents of your car are valid. If you are coming to Hungary by train or plane, you will need to purchase your ticket, or even your seat ticket, too. Please check the necessary insurances, too. No matter which means of transportation you have chosen, it is highly recommended to take out travel, accident and baggage insurances with an insurance company.

How early should you arrive at the clinic for your dental treatment?

If you have never been to our dental clinic before, you should appear at our dental clinic about 5-10 minutes before your appointment so that we can do all the necessary administration. If you are coming for an oral surgery treatment (implantation, bone augmentation, sinus lift), we kindly ask you to arrive at the clinic at least 20 minutes before your appointment so that we can do the necessary administration and take a new panoramic x-ray image of your teeth.

How can you get to the clinic from the hotel?

For transportation between the hotel and the clinic you can use the services of 5dent Taxi. Our colleague will pick you up before the treatment, and take you back to the hotel after the treatment.

Accomodation
Who can provide information on the services of the hotel and the medicinal spa?

The contact managers of 5dent Dental Clinic are at your service; please feel free to contact them at one of the contact options. The hotel receptionists also speak several foreign languages, and they will answer all your questions with pleasure.

What kind of breakfast does the Hotel AQUA Thermal*** provide its guests?

Room rates include a substantial buffet breakfast, and our receptionists arrange dinner for you upon request at additional surcharge. Breakfast and dinner at the hotel are buffet-style, with unlimited consumption.

Where can the guests of the Hotel AQUA Thermal*** have their meals during the day?

The Coral Restaurant on the premises of the Medicinal Spa offers breakfast and lunch. The restaurant can also be accessed when coming from the hotel.

How much does admission to the Medicinal Spa cost for patients who are staying at the Hotel AQUA Thermal*** during their dental treatment?

The guests of the Hotel AQUA Thermal*** are granted free admission to the Medicinal Spa during their stay in Mosonmagyaróvár.

When can our patients take advantage of the free admission to the Medicinal Spa that they are granted?

Our patients who are staying at the hotel are welcome to use Mosonmagyaróvár's Medicinal Spa free of charge from the moment they arrive till closing time on the day of their departure.

How can the Medicinal Spa be accessed from the hotel?

All you need to do is walk through the park, even if you are wearing a bathrobe.

What to do if you would like to walk over to the Medicinal Spa wearing street clothes?

Certainly it is also possible. Cabin keys are available at the reception of the Hotel AQUA Thermal*** or the reception of the Medicinal Spa. Cabins are convenient for changing clothes in the cubicle of the Medicinal Spa.

Are bathrobes available for rent at the hotel?

The rooms of the Hotel AQUA Thermal*** await guests with bathrobes, which must be dropped off at the reception upon departure. Room rates include the use of bathrobes.

Do the facilities of the rooms include a mini bar and a telephone?

Yes, they do. Mini bar and telephone bills are payable upon departure.

Does the hotel provide Internet access?

Yes, all the rooms have free cable Internet access.

Are hairdryers included in the basic facilities of the rooms at the Hotel AQUA Thermal***?

Yes, the bathrooms are equipped with hairdryers.

Do guests have to pay to use the deck chairs?

Not at all. Using the deck chairs on the premises of the Hotel AQUA Thermal*** and the Medicinal Spa is free of charge.

What to do if you forgot to bring your slippers and swimming costume?

If you forgot to bring your slippers and swimming costume, you can purchase new ones at the Medicinal Spa.

Dental treatment

You can find frequently asked questions about dental treatments below. Should you have further questions, please do contact us over the phone, by email or fax.

How can good oral hygiene be practised?

Proper oral hygiene is indispensable for you to achieve a perfect smile. It is very important to use proper dental floss, first-class toothpaste and a good-quality toothbrush replaced every two months. It is also advisable to apply mouth-wash regularly, which can generally help you avoid gingivitis. You may want to see your dentist for an annual check-up, and a professional dental hygiene treatment conducted once or twice a year could prove to be crucial. Schedule your oral hygiene session today, and have your unpleasant tartar deposits removed as soon as possible!

Why is it worth having your missing teeth replaced?

Replacing missing teeth as soon as possible is vital. Apart from aesthetic problems, missing teeth can cause digestive disorders because you cannot chew your food properly, and bigger bits of food might significantly overwhelm your stomach. Missing teeth can cause the existing teeth to shift and slant towards the gap. Teeth in the opposite jaw, over the gap, can grow longer because there is no opposite tooth to bite against, and keep them in place.

Missing teeth can be replaced with the most modern implants, bridges and combined restorations. Contact our staff, who will inform you about your dental treatment options.

What is tartar and what dental problems can it cause?

Tartar develops through the calcification of the plaque on the teeth. Tartar contains a large amount of bacteria, which can cause gingival bleeding, periodontal inflammation or even gingival necrosis in the worst case if not removed. In the last stage of gingival necrosis the teeth become so loose that they fall out or need to be extracted.

What should you know about dental anaesthesia and sedation?

Dental anaesthesia and sedation are done by an anaesthesiologist and anaesthesiology assistant at our dental clinic. Before the treatment the patient needs to fill in a general health questionnaire, which is then evaluated. After this our anaesthesiologist performs an examination, assesses the risks involved, and if your health proves to be adequate, your treatment can be carried out.

What is to be done following the dental treatment?

On delivery our dentist gives you detailed care instructions so that you can enjoy the benefits of your treatment as long as possible. It is vital to practise excellent oral hygiene, and to choose the right dental floss, a good-quality toothbrush and toothpaste. It is also advisable to apply mouth-wash regularly, which can generally help you avoid gingivitis.

Our dentists would be delighted to help you choose the ideal toothbrush, toothpaste and dental floss for you, which you can try and buy at our dental clinic.

5dent Dental Clinic recommends you to see your dentist for an annual check-up, and to have a professional dental hygiene treatment conducted once or twice a year.

What to do if food is stuck between your teeth?

If possible, refrain from using a toothpick or an object that seems to be suitable, and try to remove the piece of food with dental floss. Food trapped between your teeth might cause your teeth to decay; therefore it is advisable to have a dental check-up regularly.

What to do if your teeth are sensitive to cold and sweet food?

Tooth decay often causes such symptoms thus it is important to see your dentist for a thorough check-up. In case of cervical hypersensitivity you may feel as if your teeth are cold. Using some special toothpaste for sensitive teeth regularly is the simplest way to treat this problem. If this does not provide a solution to your problem, we can apply special protective coating to your teeth, which will prevent cervical hypersensitivity for half a year. In case of cervical caries we use a special type of filling to prepare a cervical filling that matches the colour of your tooth.

What to do if you have toothache?

If you have toothache, do not hesitate to see your dentist. It is advisable to take painkillers before your treatment session. Do not take painkillers over an extended period of time!

We recommend you to see your dentist if you experience even some mild pain or hypersensitivity to prevent further painful inflammation.

It is strongly recommended to have your teeth checked annually to detect oral problems as early as possible.

What is to be done after tooth extraction?

The gauze ball can be removed from the gap 30 minutes after tooth extraction. To protect the wound, do not rinse or swish. From the next day on, you need to start cleaning the gums around the wound and the neighbouring teeth very carefully with a tooth brush and dental floss. It is strongly recommended that the area of the operation should be cooled from outside.

All kinds of dairy products should be avoided for three days because the bacteria in the milk can cause inflammation. Too cold or too hot drinks and food should also be avoided.

Do tooth jewels damage teeth?

No, they do not. The most common tooth jewels that are popular in Hungary are affixed onto the outer surface of the tooth with a special kind of adhesive which does not damage it. The tooth jewel can be removed at any time without doing any damage to the tooth.

What health risks do amalgam fillings pose?

Numerous studies have been carried out about the toxic effects of dental amalgam. Most of them consider amalgam unhealthy because it leaks out dissolved mercury into the body. Private Hungarian dental clinics do not use amalgam in dental fillings any more. Should you have old amalgam fillings, we recommend you to see your dentist for further information and advice as soon as possible.

Why do teeth get discoloured?

There are many reasons why teeth get discoloured. The undesirable process is caused by dental plaque, tartar, smoking and the pigments in foods (e.g. coffee, tea, red wine) in most of the cases. Certain medicaments and dental trauma can also be blamed for discoloration. A high intake of fluoride in childhood years can colour the teeth a few shades browner. Root canal treated teeth might get darker in the course of time.

Over the years the outer tissue of the teeth, that is, the enamel becomes thinner gradually, and the next, darker layer, the dentin becomes more and more visible.

What are the advantages of dental implants?

They give you a more aesthetic look. If you lose a tooth, your cheeks will cave in due to the gradual deterioration of your jaw, which will make you look older than your age. Dental implants stop this process because they integrate into the bone as artificial roots, and prevent further bone loss in your jaw.
They help you keep your healthy teeth. When regular bridges are being prepared, the neighbouring teeth next to the gap need to be chiselled so that they can support the bridge. If dental implants are used, you do not need to sacrifice your healthy teeth.
They are a permanent solution therefore you do not need to worry about loose restorations. Implants are stable and safe. They do not need to be re-adjusted after they have been placed, and normally they give you a solution for life if you practise good oral hygiene and maintain good health.

How can an implant have a positive effect on your life?

Dental implants look, function and feel as if they are your own teeth. You can eat and drink whatever you would like to. The most important thing about them is that they significantly improve your quality of life in most of the cases. People who used to be disturbed by their dental problems are fascinated by the positive effects these final, permanent restorations have on their self-confidence. If you choose dental implants, you will not have to worry any more about losing your denture while laughing or eating.

Prices
What currency do restaurants, cafés and shops accept in Mosonmagyaróvár?

The official currency in Hungary is the Forint (HUF), but most entertainment facilities and shops accept Euros, too. Bigger restaurants and entertainment facilities also accept credit cards usually.

On which days are Hungarian shops and catering service units open?

Catering service units and bigger shops are usually open every day of the week. On banking holidays shops are closed but some catering service units stay open on those days, too.

In which parts of Mosonmagyaróvár do you need to pay a parking fee if you are coming in your own car?

If you are staying at the Hotel AQUA Thermal***, you can use the parking lot of the hotel free of charge during your visit to Mosonmagyaróvár. Since the hotel is situated near the city centre and the Medicinal Spa, it is recommended to leave your car at the parking lot because you have to pay a parking fee in the city centre and in the vicinity of the Medicinal Spa. If you still need to park in the city, you can pay the parking fee by inserting coins into the parking meters in the streets, or you can get a parking receipt from the guards in private parking lots.

How can you purchase cinema, theatre or concert tickets?

In case you chose a cultural event that you would like to take part in before your journey here, please contact our colleagues, who will gladly help you book and purchase your ticket.

How can you get to other cities if you are not driving your own car here to have a dental treatment?

Due to the favourable location of Mosonmagyaróvár you can easily get to several nearby cities. Our colleagues are ready to inform you about timetables.

How can you get around Mosonmagyaróvár if you are not driving your own car here?

Since both 5dent Dental Clinic and the Hotel AQUA Thermal*** are located in the city centre, you can simply walk to most of the shops and restaurants if you choose us. If you would like to cover longer distances, you should take a taxi. Taxi drivers generally charge about 600 HUF for a lift.

What do you need to have on you at Mosonmagyaróvár's Medicinal Spa?

You are recommended to bring your swimming costume, a towel, a bathrobe and slippers. If you are staying at the Hotel AQUA Thermal***, the hotel provides you with bathrobes and towels.

Entertainment
What currency do restaurants, cafés and shops accept in Mosonmagyaróvár?

The official currency in Hungary is the Forint (HUF), but most entertainment facilities and shops accept Euros, too. Bigger restaurants and entertainment facilities also accept credit cards usually.

On which days are Hungarian shops and catering service units open?

Catering service units and bigger shops are usually open every day of the week. On banking holidays shops are closed but some catering service units stay open on those days, too.

In which parts of Mosonmagyaróvár do you need to pay a parking fee if you are coming in your own car?

If you are staying at the Hotel AQUA Thermal***, you can use the parking lot of the hotel free of charge during your visit to Mosonmagyaróvár. Since the hotel is situated near the city centre and the Medicinal Spa, it is recommended to leave your car at the parking lot because you have to pay a parking fee in the city centre and in the vicinity of the Medicinal Spa. If you still need to park in the city, you can pay the parking fee by inserting coins into the parking meters in the streets, or you can get a parking receipt from the guards in private parking lots.

How can you purchase cinema, theatre or concert tickets?

In case you chose a cultural event that you would like to take part in before your journey here, please contact our colleagues, who will gladly help you book and purchase your ticket.

How can you get to other cities if you are not driving your own car here to have a dental treatment?

Due to the favourable location of Mosonmagyaróvár you can easily get to several nearby cities. Our colleagues are ready to inform you about timetables.

How can you get around Mosonmagyaróvár if you are not driving your own car here?

Since both 5dent Dental Clinic and the Hotel AQUA Thermal*** are located in the city centre, you can simply walk to most of the shops and restaurants if you choose us. If you would like to cover longer distances, you should take a taxi. Taxi drivers generally charge about 600 HUF for a lift.

What do you need to have on you at Mosonmagyaróvár's Medicinal Spa?

You are recommended to bring your swimming costume, a towel, a bathrobe and slippers. If you are staying at the Hotel AQUA Thermal***, the hotel provides you with bathrobes and towels.

Contact

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